Service
Customer service is available Monday through Sunday from 11AM to 6PM Eastern Time by calling +1.212.3x1.nyny (212-391-6969).
Shipping
Under normal conditions, orders of available stock is shipped within 2 business days. If you have requested 2 Day Air or Overnight service, we must receive your order no later than 1pm to be shipped the same day. Please note that packages will not be delivered over the weekend. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
Pre-Orders & Back-Orders
For back ordered or pre-ordered items, payment in full is required to secure your item, funds are transferred in full as soon as your transaction is processed. We will send you an email confirming your order after the transaction has processed, along with an estimated delivery time for your order.
Tracking Your Shipment:
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.
Methods of Payment:
We gladly accept Visa, Mastercard, and American Express credit cards. As required by law, sales tax of 8.9% will be added to all orders shipped within the state of New York.
Additional Information:
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs.
Returns (USA Only)
We include a prepaid shipping label in all orders shipped within the United States. To utilize the prepaid label, your return must be postmarked no more than 15 business days after your original receipt. Please insure the value of your goods. We cannot be responsible for items lost in transit so we recommend using a reputable shipper that allows you to track your package and retain your proof of mailing. Please be careful when unpacking and repacking merchandise to avoid damaging items. We suggest allowing at least 7 days transit time.
To make a return:
1. Complete the return form on the receipt included with your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package.
2. Affix the prepaid shipping label included in your order to your package.
3. Drop off your package at a Fedex or certified location.
4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Processing Your Return
Once we have received your return, please allow up to one week for us to issue the exchange or refunding your credit card. Your credit card will be refunded when all garments have been determined to be in their original condition. In the event of an exchange, if your desired replacement is not in stock, we will offer you a refund. Please allow one billing cycle for a refund to show up on your credit card statement. Any difference incurred in an exchange — whether a credit or an amount due — will be placed on the credit card used to pay for the original purchase. All refunds will also be credited to the card used for the original purchase. If your exchange requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order.
*Items not post marked within the return period will prevent us from processing any refunds or exchanges. If your return does not meet the above return criteria, it will be shipped back at your expense.