RETURNS & EXCHANGES (USA only)
We accept returns on unwashed, unworn and unaltered merchandise with tags attached within 14 days from the date you receive your item. Merchandise on sale for 50% off or more are final sale and cannot be returned. On the occasion that you need send something back, please e-mail firstname.lastname@example.org for a return authorization number. Once you receive a return authorization number, your order can be shipped back to us at:
15 Mercer Street
New York, NY 10013
Please note that your return must be postmarked no more than 14 business days after your item was received.
Please e-mail us at email@example.com or call us at (646) 490-2934 with any questions.
Processing Your Return
Once we've received your return, please allow up to 5 business days for us to issue the exchange or refund your original form of payment.
Your refund will only be processed if all garments have been determined to be in their original condition with tags attached. All refunds will be credited to the card or Paypal account used for the original purchase.
In the event of an exchange, we will do our best to find your desired replacement. If a replacement jean is not in stock, we will offer you the option of a different style/pair or a refund. Any difference incurred in an exchange will be charged or refunded using the original payment method.
If your exchange requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for your original purchase.
* Please remember, items not post marked within the 14 day return period will not be processed for refund or exchange. If your return does not meet the above return criteria, it will be shipped back at your expense.
RETURNS & EXCHANGES (International)
We accept returns on unwashed, unworn merchandise with tags attached within 30 days of purchase. Merchandise on sale for 50% off or more are final sale and cannot be returned. On the occasion that you need send something back, please e-mail firstname.lastname@example.org for a return authorization number. The customer is responsible for covering all shipping charges and taxes/duties.